Responsible Gaming at Land Casino New Zealand
At Land Casino, we believe that gambling should always be an enjoyable and entertaining experience. For our New Zealand players, responsible gaming is not just a policy — it is a core commitment that shapes everything we do. We are dedicated to providing a safe, fair, and transparent environment where you remain in full control of your play at all times.
What Is Responsible Gaming?
Responsible gaming means making informed choices about how, when, and how much you gamble. It involves understanding the risks associated with gambling, setting clear personal limits, and recognising the early signs of problem gambling before they escalate. At Land Casino, we actively support every player in maintaining a healthy and balanced approach to their gaming activity.
Our Responsible Gaming Tools
We provide a comprehensive suite of tools designed to keep you in control of your gambling experience:
- Deposit Limits: Set daily, weekly, or monthly deposit limits to manage how much money you put into your account.
- Session Time Limits: Define how long you spend playing in a single session, so you never lose track of time.
- Loss Limits: Cap the amount you can lose over a set period to protect your finances.
- Reality Checks: Receive regular pop-up reminders showing how long you have been playing and your current balance.
- Self-Exclusion: If you feel you need a break, you can choose to self-exclude from Land Casino for a period of your choosing — from a few days to permanently.
- Cool-Off Period: Take a short break from gambling without fully closing your account.
Recognising Problem Gambling
Problem gambling can affect anyone regardless of age, background, or income level. Some warning signs to watch for include chasing losses, gambling with money intended for essential expenses, neglecting personal relationships or work commitments, and feeling anxious or irritable when not gambling. If any of these signs feel familiar, we strongly encourage you to reach out for help immediately.
Support Resources in New Zealand
New Zealand has several trusted organisations that offer free and confidential support for those affected by problem gambling:
- Problem Gambling Foundation of New Zealand: Offers counselling, support groups, and helpline services across the country.
- Gambling Helpline: Call or text 0800 654 655 for free, 24/7 confidential support.
- Gamblers Anonymous New Zealand: Peer support groups available nationwide for those seeking community-based recovery.
Our Commitment to You
Land Casino fully supports the responsible gambling guidelines set out by New Zealand regulatory authorities. We regularly train our support team to identify players who may be showing signs of distress and to respond with appropriate care and resources. We also use advanced technology to monitor play patterns and proactively reach out when we notice potentially harmful behaviour.
We encourage all our players to gamble responsibly — set your limits before you start, never gamble more than you can afford to lose, and treat gambling as entertainment rather than a way to make money.
Frequently Asked Questions
- How do I set deposit limits on Land Casino?
- Log in to your account, navigate to the Responsible Gaming section in your account settings, and select Deposit Limits. You can set daily, weekly, or monthly caps instantly.
- Can I self-exclude from Land Casino?
- Yes. You can request a self-exclusion at any time by contacting our customer support team or by using the self-exclusion tool in your account settings. Once activated, the exclusion cannot be reversed during the chosen period.
- Where can I get help for problem gambling in New Zealand?
- You can contact the Gambling Helpline anytime on 0800 654 655, or visit the Problem Gambling Foundation of New Zealand website for counselling services and resources tailored to Kiwi players.
- Does Land Casino support underage gambling prevention?
- Absolutely. Land Casino strictly prohibits gambling by anyone under the legal age of 20 in New Zealand. We use robust age verification processes during registration and conduct ongoing checks to ensure compliance.